Every maintenance team works very hard to monitor and track all minute events to prevent system breakdowns. They generally use a spreadsheet to capture the operational data. Each team member separately captures the data from the ground at different scheduled timing. End of the day, all related data gets updated to a tracker for the team lead’s review.
Though this system look’s fine at the outset, the number of outstanding tasks was only piling on top of each other. Team has tried different system improvements, given extensive training to the team, used multiple action item trackers, even tried working overtime, yet nothing worked. All reported issues got their due attention only after it occurs in a very reactive way.
For a long time, they failed to spot the gap in the system. When the team recently upgraded the outdated spreadsheet-based tracking and monitoring system, they realised the capability and benefits of having a real-time application. Real-time tracker information helps them take necessary action on time and also gave them an extra edge to plan and prevent future breakdowns. With the power of intelligent predictiveness in the system, their success continued.